Tetherfi Secure Work from Home (WFH) addresses remote working challenges using Edge-AI and Camera vision. Our solution secures sensitive data, meets regulatory compliance, and maintains business continuity while protecting agent privacy and wellness.
Agents start their day by being identified with facial biometrics based on their active Profile ID. Positive identification allows access to secure applications and data.
Tetherfi integrates to the most common SSO solutions, such as Active Directory, SAML and OKTA to simplify the login process.
Use AI to identify unauthorized patterns or events such as an iPhone capturing the agent’s screen, multiple people viewing the screen or the agent missing from their laptop or device.
Tetherfi's WFH solution takes action real-time on triggered events. In addition, the supervisor can be notified for further coaching and support.
Enable alerts to allow supervisors to support their agents real-time. Agents can “raise their hand” if needing assistance during a challenging customer interaction to get support, or they just may need a few encouraging works based on emotion detection alerts.
Without infringing on the agents privacy, supervisors have the option to coach agents, change agent status, view live interactions, as well as track geolocation and active applications on the agents device.
Tetherfi’s AI vision models detect events which are updated based on system usage and observed accuracy. We continuously improve the AI models to recognize events that maximize agent productivity and security, and minimize false positives.
Tetherfi's Edge AI Vision models are adjusted based on actions and events captured throughout the agent’s day.
Enable work from home agents to connect, collaborate and communicate with supervisors, just like working from the office.
Supervisors and agents can proactively chat throughout the day to solve problems and better support the end customer.
Work used to be more engaging when we were all in the office. However, working from home can often get lonely, which can be unmotivating.
Connect agents with their teams, enable the ability to share fun photos and score points for being happy and engaged.
Allow supervisors to understand and support their agents based on how they feel. Tetherfi’s WFH solution identifies six basic emotions: distracted, disgust, angry, sad, happy and neutral.
Supervisors can check in on the well-being of their agents based on real-time events and notifications.
Enterprises across the globe trust Tetherfi to support their work from home experience
Get started with an out of the box proof of concept in just a few days
Shipped with pre-built features that require minimal configuration
Added insurance that your WFH environment is secure
Answer a few quick questions, and we will set up a customized demo that will show you how Tetherfi addresses the work from home challenges.
