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Observe surroundings to uphold security and ensure compliance.
Ensure that remote work is conducted only by authorized and trained personnel with Vision AI's advanced authentication. The system verifies identities initially and continuously monitors for compliance, detecting any attempts to evade the camera or use fraudulent images.
Strengthen remote workplace security and compliance by continuously monitoring for unauthorized mobile phone use and adherence to clean desk policies. Receive real-time alerts and take action when users walk away or when other individuals attempt to eavesdrop, ensuring a secure and distraction-free environment.
Remote workers may struggle to receive timely support in stressful situations. By analyzing facial expressions and combining them with sentiment detection from Speech AI, real-time alerts enable supervisors to intervene proactively and provide necessary assistance.
Improve remote workers' well-being by monitoring their environment for ergonomic risks, detecting fatigue, and encouraging healthier work habits. Facial expression alerts enable supervisors to identify stress and burnout early, allowing timely support and intervention.
Analyze conversations to provide guidance and ensure security.
The summary of the interaction between the agent and the caller is created. This saves time for the agent at the end of the call, increasing productivity. After the interaction, commitments from the agent that require action are also identified and recorded. Following up on the agreed commitments increases customer satisfaction.
Real-time guidance can be provided to agents dynamically as the interaction progresses, responding to customer statements, questions, tone, and sentiment to enhance responsiveness and service quality.
Supervisors receive real-time alerts during interactions between agents and callers when signs of frustration, anger, or inappropriate language are detected. This enables immediate intervention to de-escalate issues, enhance customer satisfaction, and maintain service quality.
Supervisors receive real-time alerts during interactions whenever signs of fraudulent activity or the use of profanity are detected, enabling immediate intervention to maintain service integrity and customer experience.
The purpose of the interaction can be assigned after the end, saving the agent's time and improving productivity. The intents are aggregated at both the agent and team levels, offering valuable insights into customer requests throughout the service center's operations.
During the interaction, the authorized agent’s voice is verified to ensure that only she is audible, preventing interference from background noise or other voices in the work environment.
Observe desktop activity for compliance with policy.
Ensure workplace policy compliance by monitoring application usage and detecting non-compliant behaviors in real time. Evaluate productive and non-productive time throughout the workday for optimized efficiency.
Regulate application usage through AI-driven assessment, restricting access to sensitive applications unless an authorized individual is present and no unauthorized persons are nearby.
Ensure data security by identifying the use of authorized devices connected to the laptop, including pen drives, external monitors, and projection equipment.
AI-driven event and action reports streamline data security compliance tasks, making them more efficient and manageable.
Easily collaborate for support and guidance.
Check-in allows supervisors to view a real-time snapshot of an individual remote worker or their entire team, fostering visibility and engagement. This feature helps maintain close connections and enhances team cohesion in remote work environments.
Remote users can securely share their desktop with a supervisor, enabling real-time assistance and guidance for efficient problem-solving and support.
Supervisors can initiate a web conference with an agent for real-time observation or interactive guidance through audio support. This capability enables supervisors to provide immediate assistance, replicating the in-office mentorship experience in a remote setting.
Help remote workers feel connected and integrated within their team.
A range of powerful features supports remote users, including robust collaboration tools and real-time technical assistance, ensuring seamless connectivity and productivity.
Engagement leaderboards for agents and supervisors display metrics on team activities and interaction levels. These boards foster collaboration, boost morale, and provide enjoyable breaks from the rigors of work, enhancing overall team cohesion.
Evaluate the efficiency and effectiveness of work performance.
Gain insights into the productivity of users by tracking their workstation activity and analyzing the applications they access, ensuring efficient time management and performance optimization.
Assess compliance with company policies, including clear desk guidelines, secure work environment standards, and minimizing distractions, to ensure operational integrity and productivity.
Track sentiment scores and trends across interactions to gain valuable insights into training needs and support improvements, ensuring enhanced customer experience and agent performance.
Gain insights into the types of work handled by users, identify top requests, and analyze trends. Correlate work requests with sentiment and compliance scores to enhance service quality and operational efficiency.
Discover how Tetherfi Secure Assist transforms your remote work environment. Get a 1-on-1 walkthrough of Tetherfi Secure Assist and how it fits your compliance strategy and improves productivity.
